Playfina Privacy Policy

At Playfina, we are committed to protecting the privacy and personal data of everyone who visits playfina.com or plays through the Playfina Casino app. This Privacy Policy explains what information we collect when you register, log in, deposit or withdraw funds, and how we use, store and safeguard that data. By creating an account, using Playfina casino login credentials, or accessing our services through the Playfina app, you confirm that you have read and accepted the practices described below.

Who We Are and What This Policy Covers

Playfina Casino is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under an e-gaming licence issued by the Tobique Gaming Commission and, as stated on our site, we are also licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros. Paysafe-related transactions are processed on our behalf by Tronabriz Limited, and our affiliate programme runs under Playfina Partners. This policy applies to all data processed through our online casino, our mobile-optimised platform, and any communication you have with our support team.

Information We Collect

We collect personal information directly from you and automatically through your use of our services. When you complete Playfina casino registration, we require your date of birth, full legal name, residential address and a valid e-mail address. We allow only one account per person, and we treat accounts sharing a residential address, household, IP address or device as duplicates, which we are entitled to close and forfeit.

• We collect identity and contact details provided during registration and account verification
• We collect financial information related to deposits, withdrawals and the payment methods you use
• We record your gaming activity, including bets, wins, bonus usage and loyalty progress
• We gather technical data such as IP address, device type, browser and login timestamps
• We store communications you send us via live chat or e-mail when you contact our support team

Verification and Know Your Customer Checks

We may verify your identity before processing any withdrawal, and as part of our KYC procedures, we may require a phone call to the number on file. Documents must be supplied in Latin or Cyrillic script; otherwise, we may request video verification. If we cannot reach you by phone or e-mail within two weeks of a withdrawal request, we will lock the account and cancel the withdrawal. Before playing with BTC, we require valid photo ID, and deposits and bets remain blocked until this verification is complete.

How We Use Your Information

We use the data we collect to operate Playfina casino online, process transactions, verify your identity, prevent fraud and comply with our licensing obligations. We also use your information to manage your Playfina bonus activity, calculate wagering requirements, and administer our loyalty programme and VIP Club. Where you have opted in, we use your contact details to send you information about a Playfina no deposit bonus, a new Playfina promo code, or other Playfina casino bonus codes and seasonal offers such as our weekly and weekend promotions.

• We use your data to authenticate every Playfina login and casino Playfina login attempt
• We use transaction data to process deposits and withdrawals and to enforce withdrawal limits
• We use behavioural data to detect duplicate accounts, bonus abuse or suspicious activity
• We use contact details to respond to support requests and complaints
• We use aggregated data to improve our website, our Playfina app and our game selection

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you across sessions, remember your preferences, and keep your Playfina casino login secure. Cookies also allow us to measure how visitors interact with our online casino Playfina platform and to tailor promotions such as our welcome package or Playfina sign up bonus offers. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Sharing Your Information

We do not sell your personal data. We may share your information with regulators, payment processors, identity verification providers and law enforcement where required by law or by the terms of our licence. We may also share limited data with game providers, our affiliate network operating as Playfina Partners, and third-party service providers who assist us in delivering our services, always under confidentiality obligations consistent with this policy.

• We share data with banks and payment providers to process deposits and withdrawals
• We share verification information with identity checking services during KYC procedures
• We share complaint-related data with EGIS and the AskGamblers Casino Complaints Service when disputes escalate
• We may disclose information where required by the Tobique Gaming Commission or applicable law

Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, tax and regulatory obligations. Dormant accounts, meaning no login or gameplay for twelve consecutive months, remain subject to our dormancy fee terms as described in our Terms and Conditions, but the underlying personal data continues to be protected under this policy. We apply administrative, technical and physical safeguards to protect your information from unauthorised access, loss or misuse, and we restrict access to personal data to employees and partners who need it to perform their duties.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete or restrict the processing of your personal data, and to object to certain uses such as direct marketing. Where you wish to exercise any of these rights, we ask that you contact us using the details below, and we will respond within a reasonable timeframe. We may need to verify your identity before actioning any request involving your account or Playfina casino real money activity.

Restricted Territories and Eligibility

We do not knowingly collect data from, or provide services to, players located in restricted jurisdictions listed in our Terms and Conditions, including but not limited to the United States, the United Kingdom, and several European Union member states. Playfina Australia players and those accessing Playfina Australia login pages are welcome under our supported markets, alongside dedicated locales for Germany, Canada, New Zealand, Norway, Finland, Italy, Mozambique and Arabic-speaking regions. Players from Sweden are excluded from all bonuses, promotions and loyalty point exchanges, and our welcome package is additionally unavailable to players from Finland.

Children's Privacy

We do not knowingly collect data from anyone under the legal gambling age in their jurisdiction. Registration requires a genuine date of birth, and we reserve the right to close and void any account found to belong to a minor, together with any associated winnings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Our Terms and Conditions currently stand at version 1.0, effective from 12.06.2025 and last updated 16.02.2026, and we encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or how to manage your Playfina casino registration details, our support team is available 24/7 via live chat or e-mail at support@playfina.com. We aim to address privacy-related enquiries promptly and transparently, in line with our commitment to responsible data handling across every part of our online casino.